Studio Policies

• All PAYG sessions must be paid for at the time of booking to confirm. 

• Strictly 48 hours notice by email to admin@maiahendrickxvocal.com must be given to reschedule one-to-one sessions.

• If you choose to cancel your booking without rescheduling at the time of cancellation, your fee will be held on account until you reschedule. No refunds will be issued.

• If you arrive late to your session you are entitled to the remainder of your session but the missed time will not be made up and no refunds will be issued. 

• Please do NOT attend your session with any communicable illness as this may spread to other clients. If you feel you are getting ill please cancel with the normal 48 hours notice. If you are well enough to attend and your session is still available you may rebook it. Rescheduling due to illness is subject to the same 48 hour notice period as any other cancellation. 

The first course must be paid for at time of booking to confirm. You will receive an invoice and student form to complete as confirmation of your booking. If further courses are required, consequent invoices will be sent out, via email, ahead of the last lesson of the current course. 

Payment of  further invoices is due within 14 days of the date upon the invoice, or 48 hours prior to the first lesson of the upcoming course, whichever is earliest.

A notice period of 6 weeks is required should you wish to stop.

If payment is not received by the due date as stated above, interest will be added at an annual rate of 8.75% along with a compensatory charge of £40, in line with the Late Payment of Commercial Debts (Interest) Act 1998.

If recovery of late payments incurs costs to MHVS in excess of these charges, we reserve the right to claim for ‘reasonable costs’ to cover them.

Strictly 48 hours notice by email to admin@maiahendrickxvocal.com must be given to reschedule one-to-one sessions. Term time lessons (as per MHVS ‘Term Dates‘) canceled without notice will be charged at the full rate and no alternative lesson will be offered.

If more than 48 hours written notice is given to cancel a term time lesson, an alternative lesson will be offered. This lesson will take place on one of the scheduled ‘catch-up’ days as documented on TERM DATES, or if a suitable cancellation arises within the same term, you will be offered this. Credits can be redeemed against any of the available catch-up days, but will expire at the end of each term if not used.

Alternative lessons cannot be rolled over into the next course or added to the end of a course; as such ‘catch-up’ lessons will not alter your invoicing schedule. If a mutually convenient time cannot be agreed, MHVS is not obligated to offer a further alternative and the lesson will be forfeit.

Please do NOT attend your session with any communicable illness as this may spread to other clients. If you feel you are getting ill please cancel with the normal 48 hours notice. If you are well enough to attend and your session is still available you may rebook it. Rescheduling due to illness is subject to the same 48 hour notice period as any other cancellation.

If I have to cancel a lesson, I will endeavour to give you as much notice as possible. Any cancelled lesson will be made up either during a ‘catch-up’ day or at a mutually convenient time, without fail.

Lessons continue throughout some school holidays, as detailed under “Term Dates“.  Attendance will be expected to lessons during these times, unless otherwise arranged in advance.

2 weeks’ written notice via email to admin@maiahendrickxvocal.com must be given in advance for cancellation of, or non-attendance to, any lessons during school holidays. 

If more than 2 weeks’ notice is given to cancel a lesson during school holidays, an alternative lesson will be offered on a ‘catch-up’ day. Alternative lessons cannot be rolled over into the next or added to the end of a course; as such ‘catch-up’ lessons will not alter your invoicing schedule. If a mutually convenient time cannot be agreed, MHVS is not obligated to offer a further alternative and the lesson will be forfeit.

 See Term Dates for details.

We’re sorry to see you go!

Prepaid tuition is non-refundable.